Customer Care agent

MyChip team is looking for a hardworking and result-oriented Customer Care agent.
Office location – Warsaw.

You Will:

• Process incoming requests through chats, mail, telephone, and messengers;

• Inform users about current promotions and product offers;

• Record user requests, work with the portrait, add key information to the player’s profile;

• Communicate with related departments to resolve technical, payment, and VIP issues;

• Create the friendliest and warmest possible atmosphere for the client, resolve issues here and now;

• Comply with quality communication requirements and KPIs.

You Are:

• 1+ years of experience as a support/customer service agent (preferably in the gaming industry);

• High level of English skills;

• Desire to grow and develop in the company, develop the product;

• Willingness to work in mixed shifts (day and night);

• Typing at a speed of 160 characters per minute.

The Perks:

Being a part of the MyChip team is a wonderful and rewarding experience. You’ll be in an environment of an incredibly diverse team of smart, kind and motivated colleagues in the most inspiring and collaborative office space in the capital of Ukraine, with access to the best tools and platforms to develop your skills and succeed in your role.
In addition, you will receive:

• Competitive compensation based on experience and qualifications;

• Career development opportunities;

• Knowledge sharing;

• Private health insurance;

• Paid sick days;

• Corporate events, parties and activities;

• Tea, coffee, refreshments, snacks, etc.